FAQ

172km.

^{The 172km range was measured on a flat paved road with an 80kg rider on Amflow TL Carbon (800Wh). Testing was conducted in Eco assistance mode at a cadence of 65rpm and a speed of 21kph, with default assist settings. Actual range depends on factors such as temperature and wind speed. Results may vary.}

Charging the Avinox RS800 Battery with the Avinox 508W Charger
0-80%: 1h 36min
0-100%: 2h 25min

Charging the Avinox RS600 Battery with the Avinox 508W Charger
0-80%: 1h 38min
0-100%: 2h 23min

Charging the Avinox RS480 Battery with the Avinox 508W Charger
0-80%: 1h 37min
0-100%: 2h 38min

Charging the Avinox RS800 Battery with the Avinox 168W Charger
0-80%: 4h 38min
0-100%: 6h 3min

Charging the Avinox RS600 Battery with the Avinox 168W Charger
0-80%: 3h 34min
0-100%: 4h 36min

Charging the Avinox RS480 Battery with the Avinox 168W Charger
0-80%: 2h 50min
0-100%: 4h 3min


^{All data was measured in a well-ventilated indoor environment at an ambient temperature of 26° C.}

To connect the new Wireless Controllers, press and hold both buttons at the same time until the indicator light flashes green, then complete the connection in the Control Display.
If the indicator light flashes red, the battery is low and should be replaced.

Yes. For third-party bike computers, users need to purchase the required mounting adapter separately.
In addition, the Avinox Control Display and the Avinox Ride app already include comprehensive ride data, navigation, and other built-in features. We recommend trying the native system first. If you need additional functionality or have suggestions, we'd be happy to hear your feedback.

No. This is not currently supported.

The following models have been tested and confirmed to be compatible:
DJI Osmo Action 5 Pro
DJI Osmo Action 6
DJI Osmo 360

It depends on the account you sign in with:
1. Signing in with the same account: Yes. Ride data is stored in the cloud and tied to your account, so you can still view your ride history in the app after pairing again.

2. Signing in with a different account: No. To protect user privacy, local data is cleared when the bike is unpaired, and a new account cannot access the previous account's ride data.

Location accuracy is usually affected by satellite acquisition and environmental obstructions.
1. Inaccurate location when powering on
During a GNSS cold start, initial satellite acquisition can take longer, typically 3-5 minutes. When powering on the bike, move it to an open area to help the system acquire satellites more quickly.

2. Inaccurate location while riding
Buildings, metal structures, and other obstructions may weaken the signal, causing temporary delays or missed location updates. Once you return to an open area, the signal will recover and the location will update automatically.

The drive system of Amflow TL Carbon automatically adjusts its maximum speed to comply with the regulations of the country/region you are in. Speed limits for major countries/regions are as follows:
European Union: 25km/h
United Kingdom: 25km/h
United States: 20mph
China: 25km/h
Australia: 25km/h

Yes. If the Drive Unit is off or the battery has run out, you can ride it like a non-electric bicycle by pedaling.

To ensure battery safety, please use the original charger. If the charger is lost, please contact a dealer for assistance.

Battery installation/replacement requires removing the Drive Unit. It is recommended to visit the nearest Amflow authorized store for assistance, or if there is no store nearby, please contact online customer service for support.

It is recommended to store the bike indoors and maintain a certain level of charge in the lithium battery to prevent irreversible damage to the Drive System from extreme weather and temperatures.

The battery is equipped with a battery health management system, which ensures battery health even when not fully charged.

Yes. First install the Avinox Ride app and pair it with your bike. When a new version is available, the app will send an update prompt. Simply follow the instructions to update.

Currently, Avinox Ride app push notifications can only pop up on iPhone and Huawei phones (mainland China only), and phones with Google Mobile Services (GMS). Please stay tuned for further updates on other phone models.

^{Notifications from the Avinox Ride app are effective only when the bike is connected via Bluetooth or a 4G network.‌ If Bluetooth is disconnected or a SIM card is not inserted into the bike, the app will be unable to send notifications.}

Press and hold both buttons on the Wireless Controller for five seconds until the indicator light flashes green rapidly. Then, attempt to re-pair.

When configured for off-road use—by removing the kickstand, mudguards, and front and rear racks—Amflow TL Carbon meets the Category 3 bicycle requirements outlined in ASTM F2043-13. This category not only covers the riding conditions of Categories 1 and 2, but also includes suitability for rough roads and trails that require a certain level of technical skill.
With the fork and rear shock air pressure set to 25-30% sag and properly tuned, Amflow TL Carbon can handle a maximum total weight of 125kg, a maximum speed of 40km/h, and a maximum drop height of 60cm. Please note that it is important to inspect the bike for any damage after each ride.
When equipped with accessories such as the kickstand, mudguards, and front and rear racks, Amflow TL Carbon is limited to Category 2 under ASTM F2043-13. Specific use must comply with local laws, regulations, and permit requirements.

Yes, it is normal. The Control Display and GPS module generate heat, and the Control Display absorbs sunlight, so it is normal for the Control Display temperature to rise and, accordingly, for it to feel warm to the touch when in use.
Amflow TL Carbon's Control Display is equipped with a temperature sensor beneath the screen; if an abnormal screen temperature is detected, an error code will be displayed on the screen and an alarm will sound.

No. The maximum speed should comply with the regulations of the country/region where it is being used. Amflow does not provide a method to remove the speed limit.

The normal operating temperature is -10° to 40° C (14° to 104° F).

Yellow light indicates standby, red light means charging, and green light signifies a full charge.

0° to 40° C (32° to 104° F).

It is suggested to stay below 5000m.

It uses an ISIS interface. It is recommended to use the official crank for optimal compatibility.

Each Wireless Controller uses a CR1620 battery. Under normal usage, the battery life is approximately one year.

Yes. Amflow TL Carbon can be used with two, one, or zero Wireless Controllers.

The Avinox M2 Drive Unit has a rated power of 250W and a peak power of 750W.

Amflow TL Carbon uses a mid-drive motor.

We currently recommend the following models:
iGPSPORT HR70
XOSS X2 Pro
Polar H9
Wahoo TICKR
HUAWEI WATCH FIT 4 Pro

When the bike is equipped with the TRP E.A.S.I. RD-T7010E-L electronic shifting system, the Drive Unit will drive the cassette to complete the shift when a gear change is detected.
To use SmoothShift, please ensure:
1. Your bike's firmware is updated to V01.03.01.10 or later (update via the Avinox Ride app if needed).

2. The bike is equipped with the TRP E.A.S.I. RD-T7010E-L electronic shifting system.

3. The TRP E.A.S.I. RD-T7010E-L rear derailleur is connected via the Avinox communication cable.

4. SmoothShift is enabled on the Control Display. For your safety, disable this feature and set motor assistance to OFF during maintenance or non-riding situations.

After upgrading to firmware V01.03.01.10, Amflow TL Carbon can deliver a peak power output of 750W in Boost mode and 750W in regular modes when used with the Avinox RS800 removable battery.

^{* For use with other Avinox batteries, please refer to the official Avinox website. Always comply with local laws and regulations when using the product.}

The current Avinox hardware and firmware are not compatible with third-party range extenders. Using an unauthorized range extender may cause product malfunction and will void your warranty. In severe cases, it could cause component damage or pose a fire hazard.
Avinox now offers the Avinox RS480 Battery. Please purchase it on the official website, and stay tuned to official Avinox announcements for more information.

We provide a 5-year warranty for the Amflow TL Carbon carbon fiber frame (excluding paint finish) for the original owner. If ownership is transferred, subsequent owners are covered by a 2-year warranty from the original factory shipment date.

1. Bottle cages: Compatible with most standard bicycle bottle cages on the market.

2. Bottle size: Due to the rear suspension layout inside the frame, we recommend using a compact 16oz (approx. 450ml) bottle.

^{Internal frame clearance may vary slightly by frame size. We recommend checking fitment during installation.}

The maximum supported total weight is approximately 200kg, including the bike, front and rear rack loads (max 20kg front, 27kg rear), and a rider weight of up to 125kg.

When installing the battery, press it firmly until you hear two clicks, and make sure the indicator line on the battery is no longer visible.

Any 31.6mm-diameter dropper post can be installed. Please refer to the specs page for installation depth.

Dropper post travel:
S/M frame: 150mm
L/XL frame: 170mm

Dropper post installation depth:
S/M: 250mm
L/XL: 270mm

Adjustable Travel: 0/-10/-20mm

Due to natural wear and tear of the components, Amflow TL Carbon requires maintenance. Here is how to extend the lifespan and optimize performance for different parts:
1. Shock absorbers: Set the air pressure and adjust the compression and rebound settings according to the riding conditions before each ride. Clean the shock absorbers after each ride. Service the air chamber and reapply lubricant to the aluminum alloy shock pivot after every 50 hours of riding. Take your fork/shock to a FOX dealer for inspection and maintenance after every 150 hours of riding (or once annually).

2. Bike chain: Always clean the chain, remove dirt, and re-lubricate. A well-maintained chain should be replaced after about 1000 kilometers of riding to prevent excessive wear on the chainrings. Use a dedicated chain checker to determine whether or not the chain requires replacement.

3. Crankset, chainrings, and cassette: The wear on these components largely depends on riding style, maintenance, and the environment. It is recommended to service them at an authorized store every six months.

4. Brake fluid: Brake fluid should be replaced annually to ensure excellent brake performance.

5. Rotors: Keep the rotors clean and free of dirt. Do not touch them with your hands, as the natural oils on fingers and hands can negatively affect brake pad performance. Clean promptly after riding on muddy roads. Dirty brake pads will wear out more quickly and affect braking performance, potentially causing significant noise when braking.

6. Pedals: Lubricate the pedal threads thoroughly before installation to reduce noise.

7. Grips: Grips are coated with rubber. If the rubber becomes porous or greasy over time or after exposure to the sun, it is recommended to replace them with new grips.

8. Wheelset: Wheelset should not have any vertical or lateral wobble. If you notice the wheelset has been impacted, you can go to a professional bike shop to adjust the spoke tension to correct any offset caused by impact.

9. Tires: Tires should always have sufficient tread for adequate grip on roads or trails. If you find sidewall damage when inspecting the tires, replace them promptly.

10. Downtube skid plate: After riding, be sure to clean the opening/closing mechanism to prevent mud and sand from getting trapped and building up, which may cause abnormal stiffness or jamming when opening and closing. If you frequently ride in muddy or sandy conditions, it is recommended to use a mud protection film for the downtube skid plate and replace it regularly.

11. Battery compartment: Before installing the battery, check the position of the wiring harness inside the battery compartment. Route the harness as far as possible along the left and right sides, and avoid leaving it in the middle, as this may affect proper battery installation.

12. Rack: Before each ride, check whether the rack and its fixing bolts are loose, and make sure the rack shows no visible deformation or cracks. Avoid overloading or uneven loading, as this may affect riding stability. After riding in rain or muddy conditions, clean the rack and mounting interfaces promptly.

13. Mudguards: Before each ride, check whether the mudguards and their fasteners are loose, and make sure there is enough clearance between the mudguards and the tires to avoid rubbing or abnormal noise during riding. After riding in muddy conditions, remove mud and debris from the mudguards promptly.

No. The Drive System must use official Avinox components. Any modifications to the Drive System will void the warranty and may violate legal requirements.
If parts are damaged, please contact customer service to purchase spare parts.

Yes. It is recommended to use a shifting system that meets the requirements for eMTB use.
Amflow TL Carbon supports 32T, 34T, 36T, and 38T chainrings. After replacement, update the settings in the Avinox Ride app to ensure accurate power assistance output.
If using a spider-mounted chainring, please select BCD104.

Upper headset bearing: inner diameter 40mm, outer diameter 52mm, height 7mm
Bearing specification: 45°/45°
Lower headset bearing: inner diameter 40mm, outer diameter 52mm, height 7mm
Bearing specification: 45°/45°

^{If replacement is needed, please contact after-sales support for purchasing information.}

The two main pivot bearings are model 6901, located above the Drive Unit. The two upper linkage bearings are model 688. The remaining six pivot bearings are model 6801, for a total of 10 bearings.

The front wheel can accommodate up to a 29-inch diameter and 2.6-inch tire width; the rear wheel can accommodate up to a 29-inch diameter and 2.6-inch tire width.
We recommend using Amflow TL Carbon's matching tires: 2.35 inches wide for the front and 2.35 inches wide for the rear.

^{If you convert both wheels to 29-inch diameters, the mudguards and racks must be removed. Converting to 29-inch wheels will also change the frame geometry accordingly. If you convert the rear wheel, update the wheel size setting in the Avinox Ride app to ensure accurate speed calculation.}

For detailed information on servicing and maintenance, please refer to the FOX official website. FOX provides maintenance for the fork and rear shock. Here are some suggestions from Amflow for using the shock absorbers:
1. Set the sag before each ride.
2. Adjust the rebound before each ride.
3. Clean the shock absorbers after each ride.
4. Service the air chamber after every 50 hours of riding.
5. Reapply lubricant to the aluminum alloy shock pivot after every 50 hours of riding.
6. Take your fork/shock to a FOX dealer for inspection and maintenance after 150 hours of riding (or once annually).

The frame is compatible with 190 × 45mm rear shocks. The original rear shock has been fine-tuned for internal damping according to Amflow TL Carbon's four-bar linkage leverage curve.
It is recommended to use the original rear shock or a shock absorber of the same model with the same damping.
If you plan to install a different rear shock model, please ensure that it does not interfere with the frame during operation.

No.

Amflow TL Carbon comes standard with an air shock, and the use of a coil shock is not recommended. Installing a coil shock may lead to frequent bottom-outs or abnormal loads on the frame. Any frame damage caused by non-recommended shock specifications is not covered under warranty.

Not recommended. Amflow TL Carbon frame geometry is designed around a 120mm travel fork. Specific values may vary depending on the fork model. Please consider your actual riding needs before making any replacement, and ensure that any alternative fork does not interfere with the frame during use.

The original rear rack on Amflow TL Carbon uses the MIK HD interface and is compatible with accessories that meet the MIK HD standard, with a maximum rated load of 27kg.

^{Please use bags or accessories that meet the MIK HD standard. All accessories must be installed correctly in accordance with the manual and the accessory manufacturer's instructions.}

Yes. Amflow TL Carbon supports bike trailer installation when configured correctly. Please note:
1. A compatible thru-axle must be used, with the correct axle length, spacing, and thread specification.
2. For details, please refer to the installation guide for the dedicated component: Amflow Touring Thru-Axle Kit for Bike Trailer.
3. Before installing a trailer, please read the Safety Guidelines carefully.
4. In some countries/regions, trailer use may be subject to legal restrictions. Please check and comply with local regulations before use.

1. Ensure the battery is adequately charged.
2. Check the thickness of the brake pads and rotors.
3. Inspect the tire pressure and wear on both the front and rear tires.
4. Check the screw torque at the main pivots of the frame.
5. Check the air pressure, rebound, and compression damping of both the fork and rear shock.
6. Examine the chain for wear.
7. If you are wearing non-cycling pants during the ride, please use leg straps to secure your pant legs. This will help prevent them from getting caught in the bike's moving parts, which could result in personal injury or damage to the bike.
8. Rack: Before each ride, check whether the rack and its fixing bolts are loose, and make sure the rack itself has no obvious deformation or cracks.
9. Mudguards: Before each ride, check whether the mudguards and their fasteners are loose, and make sure there is enough clearance between the mudguards and the tires to avoid rubbing or abnormal noise during riding.
10. In all riding scenarios, we recommend wearing a properly fitted cycling helmet.

We recommend wearing a properly fitted cycling helmet in all riding scenarios.
For off-road riding, professional protective gear and a suitable helmet are recommended.
For urban riding, please consult your local traffic authority for specific regulations.

Amflow TL Carbon supports light off-road use. If you plan to ride in light off-road conditions, we recommend the following:
1. Remove the front and rear mudguards, front and rear racks, and kickstand to reduce the risk of vibration, loosening, or damage. Switch to tires better suited to off-road riding.
2. Before riding, check that the bike is in good overall condition, including the tires, brakes, and frame fasteners.
3. In off-road scenarios, always wear a professional helmet and protective gear to avoid injury.
4. Do not use this product in extreme off-road conditions beyond the bike's design limits.

Amflow TL Carbon supports everyday load-carrying use. If you need to carry cargo, we recommend the following:
1. Install the original front and rear mudguards, rear rack, and kickstand.
2. All accessories must be installed in accordance with this manual and the accessory manufacturer's instructions.
3. For first-time installation, it is recommended to have the work completed by an authorized Amflow TL Carbon retailer.
4. Before each ride, check whether the rack, kickstand, fixing bolts, and other connection points are secure. If you notice looseness, deformation, or abnormal noise, stop using the bike immediately and have it inspected.

When riding with cargo, please pay special attention to the following:
1. Carrying cargo significantly increases braking distance and turning radius. Adjust your riding style according to the actual load, and ride steadily at a controlled speed.
2. Avoid sudden acceleration, hard braking, or sharp turns, as these actions may cause the bike to tip over or lose control due to inertia or shifts in the center of gravity.
3. Do not exceed the bike's maximum permitted total weight or the maximum load limits marked on each accessory.
4. In some regions, carrying passengers or cargo on an e-bike may be subject to legal restrictions. Be sure to check and comply with local regulations in advance.

You are eligible for our Return & Refund Service if you made purchases through Amflow Official Online Store and meet the following conditions: Within thirty (30) calendar days starting from 00:00 on the day after receiving a product if the packaging, accessories, complimentary products, and user manuals are intact, the product is unused, the Drive System is not activated, there is no damage due to user-related factors, and the second sale is not affected.

To facilitate a smooth return process, kindly retain the original packaging during the return period. This will enable repackaging in the event of a return, thereby minimizing the risk of damage during transportation.

For more details, refer to After-Sales Policies.

We've got you covered. We provide warranty repair service for the main parts manufactured by Amflow. You can apply for warranty repair service if the under-warranty product has a manufacturing defect.
The warranty periods for the main parts of the Amflow product are as follows:
1) Carbon Fiber Frame (Excl. Paint and Graphics): 5 years for the original owner; if transferred, the warranty will be limited to 2 years from the date of shipment from Amflow to the original owner.
2) Stem, Handlebar, Wheels, Paint and Graphics: 2 Years.
3) Accessories* : 1 Year.
This limited warranty specifically excludes any parts (including but not limited to transmission, brakes, and suspension) not manufactured by Amflow. However, Amflow is authorized by the manufacturer of the Drive System (including drive unit, battery, display, wireless remote, charger and bike lights) to provide warranty service in accordance with the warranty policy on the Drive System manufacturer’s official website. The warranty period for the Drive System is 2 years, and the battery is covered for 2 years with up to 500 charge cycles. Other parts are covered directly by the corresponding third-party manufacturer in accordance with their warranty policy.
You can find information about the service coverage and details of the Amflow warranty on the after-sales policies page.

* Accessories include bike lights, bells, pumps, and torque key provided with the bike.

Outdoor bikes, due to their natural usage, may cause wear and tear to parts such as tires, rubber stopper, and transmission components when used for extended periods on uneven surfaces or exposed to outdoor conditions. The extent of wear and tear is influenced by factors such as your usage patterns, environmental conditions, and maintenance of the product. It is difficult to accurately estimate the extent of wear based on duration of use. Therefore, Amflow's warranty policy does not cover easily worn parts.
Easily Worn Parts include: Tires, Screws & Nuts, Gaskets & Washers, Bearing, Rubber Stopper, Grips, Cables, Transmission components (Chain, Chainring, Cassette), Fender & Cover Plate, and Saddle Fabrics.
For more details, refer to After-Sales Policies.

Our aim is to guarantee worry-free riding for you. Throughout the warranty period for the Amflow carbon frame and carbon wheel, if you damage your frame or carbon wheel by accident and it's not covered under warranty, we can offer a discounted replacement service once to the original owner. The specific discount shall be determined by Amflow at the time of service.

If there is an issue with your bike, we suggest reaching out to the nearest Amflow authorized dealer. They can assist you with repair services or help you submit a warranty repair service request. Alternatively, you can directly contact Amflow official customer service for technical support, purchasing repair parts, or applying for warranty repair services.