Last Updated: 10/24/2025

This app is owned and operated by Amflow Bicycles (Shenzhen) Co., Ltd. together with its subsidiaries and affiliates (“Amflow”). By using this app, you agree to be bound by your agreement to the Privacy Policy. If you do not agree with these terms, please do not use this app and relevant service. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Your continued use of this app following the posting of changes to these terms will signify your acceptance of the revised terms.

This Privacy Policy is prepared for the following individuals:

Visitors, registered users, and/or followers to this Amflow PRM App, as well as any subsequent successor websites or applications.

Your privacy is important to Us. This Privacy Policy outlines the categories and methods through which Amflow collects your personal information, and how it is used, stored, shared, and protected.

If you are agreeing to this Policy or accessing and/or using this app on behalf of an entity, organization, company, or individual other than yourself, you represent and warrant that you have the authority to bind that entity, organization, company or individual to this policy and you agree to be bound by this policy on behalf of such person.

 

Information We Collect

We collect two general types of information from users: personal data, such as e-mail, address, name, phone number and location information; and statistical data, such as crash logs on this app.

 

How We Use the Information We Collect

The use of information that we collect includes the following:

When you register a user account, you may provide us with your user ID, email address and other information for account verification.

When you place an order to us, you may provide us with your address and payment information, such as bank account, credit card and debit card numbers to process your order, deliver the products and show you the status of the order.

When you request for after-sales services, we may process your contact information and personal correspondences to provide the service.

When you use the app or visit related webpages, we may collect device information (e.g., device model, OS version), access date and time, page visit records and browser type to provide and optimize our services. We also collect app usage metrics and event data, such as app startup time, crash logs, and image load times to help diagnose issues and improve app performance and features. We may also collect usage logs and error reports (e.g., crash logs and diagnostic data) to assist in diagnosing and resolving issues.

 

How We Use Cookies

We use different types of cookies such as strictly necessary cookies as they are essential for you to use this app preference cookies or functionality cookies that remembers your choices including language, statistics cookies or performance cookies that collect information about how you use the app. You can manage your cookie settings at “Cookie Preferences”.

 

Disclosure of Collected Information to Third Parties

We will not disclose your information that we collect through this app to third parties except as described in this Policy or as we disclose to you at the time the information is collected. We may disclose the categories of information described above in “Information We Collect” to the third parties and for the purposes described below:

We may disclose your information to our parent company, affiliates and subsidiaries globally when permitted by law, and necessary to provide you with products and services. This information may include all of the categories described above in “Information We Collect.”

We work with third party service providers to provide payment facilitation, parcel transportation, application development, traffic monitoring or analysis, electronic messaging, and other services for us. We require these service providers to use or disclose the information they process on our behalf, only as necessary to perform services on our behalf or comply with legal requirements. This information may include all of the categories described above in “Information We Collect.”

We may preserve and disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, in response to a court order, judicial or other government subpoena, warrant or enforceable request. This information may include all of the categories described above in “Information We Collect.”

 

Data Security

We use certain physical, organizational, and technical safeguards that are designed to improve the integrity and security of information that we collect and maintain. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

 

Retention of Your Information

We retain your information to provide service to you, or as required by applicable laws or regulations. We aim to retain your information only for the period necessary to fulfil our obligations under this Policy, unless otherwise required or permitted by law. We will carefully assess the need to collect data, the type of data collected, relevant legal framework, and the statute of limitations when determining the retention period.

 

International Transfer of Personal Data

Your information collected by us may be transferred to and accessed by our business partners globally to provide you with products and services. If you choose to use this app from the European Economic Area (EEA), you should be aware that we may transfer your personal data outside of EEA for storage and order processing. We nonetheless provide the same level of protection as specified in this Policy, regardless of the location of processing. For international transfer of data collected in the EEA, we require data recipients to enter into the standard contractual clauses approved by the European Commission.

 

Your Rights and Choices Regarding Collected Information

You may update, correct, or delete certain account information and preferences by accessing your account preferences page.

If you are located in the European Economic Area, you may also have the right to request access to additional information, including the right to request access to and receive certain information we maintain about you; to update or correct inaccuracies in the information we maintain about you; to receive a copy of the information which you provided for its transmission to another company; to object to the processing on grounds relating to your particular situation; and to have the information blocked, deleted, or erased, as appropriate. When we process personal data on the basis of your consent, you can also withdraw your consent. If you withdraw your consent, we will apply your preferences going forward, and this will not affect the lawfulness of the processing before you withdrew your consent.

Note, however, that if you exercise your rights above, we may not be able to provide certain services to you.

If you wish to exercise any rights you have under applicable data protection law, including the right to access, amend or delete any information we hold about you, you may contact us at support@amflowbikes.com. We will support you to exercise your rights after identity verification.